Login Problems

Common Login Issues

Incorrect Password

If you're seeing "Invalid credentials" or "Wrong password":

• Check for typos (passwords are case-sensitive)
• Ensure Caps Lock is off
• Try typing the password in a text editor first to verify
• Use the Forgot Password link to reset

Forgot Password

To reset your password:

1. Click Forgot Password on the login page
2. Enter the email associated with your account
3. Check your inbox (and spam folder) for reset email
4. Click the reset link (expires in 1 hour)
5. Create a new password
6. Log in with your new password

Account Locked

After multiple failed login attempts, your account may be temporarily locked for security.

• Wait 15-30 minutes before trying again
• Use password reset if you can't remember credentials
• Contact support if lock persists

Two-Factor Authentication Issues

If you have 2FA enabled but can't get the code:

Authenticator App Not Working

• Ensure your phone's time is synced automatically
• Time drift causes codes to be invalid
• Try waiting for the next code cycle (30 seconds)

Lost Access to Authenticator

1. Use one of your backup codes
2. If no backup codes, contact support for account recovery
3. You'll need to verify your identity

Email Not Recognized

If we say the email doesn't exist:

• Check for typos in the email address
• Try other email addresses you might have used
• You may have signed up with Google (try "Sign in with Google")
• The account may have been deleted

Browser Issues

Page Not Loading

• Clear your browser cache and cookies
• Try an incognito/private window
• Try a different browser
• Disable browser extensions temporarily

Stuck on Loading

• Check your internet connection
• Refresh the page (Ctrl+R or Cmd+R)
• Clear cache for this site specifically

"Session Expired" Errors

• Sessions expire after periods of inactivity
• Simply log in again
• Enable "Remember me" for longer sessions

Google Sign-In Issues

Google Button Not Working

• Ensure pop-ups are allowed for our site
• Disable ad blockers temporarily
• Try using email/password login instead

Wrong Google Account

• Sign out of Google first
• Click "Sign in with Google"
• Select the correct account
• Or use email/password if you set one up

Account Recovery

If you can't access your account through normal means:

1. Go to our Contact page
2. Select "Account Recovery" as subject
3. Provide:
   • Email address used for the account
   • Approximate date you created the account
   • Any subscription or purchase details you remember
4. Our team will verify your identity and assist

Security Concerns

If you suspect unauthorized access:

1. Change your password immediately
2. Enable 2FA if not already active
3. Review active sessions in settings
4. Check for unauthorized subscriptions or changes
5. Contact support to report the incident

Still Can't Log In?

Contact our support team with details about the issue. Include any error messages you see.