Payment Methods

Accepted Payment Methods

We accept the following payment methods through our secure payment processor, Stripe:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Debit Cards: Most debit cards with Visa/Mastercard logos

Adding a Payment Method

1. Go to Settings → Billing
2. Click Add Payment Method
3. Enter your card details:
   • Card number
   • Expiration date
   • CVC/CVV
   • Billing address
4. Click Save Card

Managing Payment Methods

Default Payment Method

Your default payment method is used for all recurring charges. To change it:

1. Go to Settings → Billing
2. Find the card you want as default
3. Click Set as Default

Updating Card Information

If your card details change (new expiration date, etc.):

1. Go to Settings → Billing
2. Click Edit on the card
3. Update the necessary fields
4. Save changes

Removing a Payment Method

1. Go to Settings → Billing
2. Click Remove on the card
3. Confirm removal

Payment Security

How We Protect Your Data

• PCI Compliance: We use Stripe, a PCI Level 1 certified processor
• Encryption: All payment data is encrypted in transit and at rest
• No Card Storage: We never store your full card number - only a secure token
• 3D Secure: Additional verification for supported cards

What We See

For your security, we only have access to:

• Last 4 digits of card number
• Card brand (Visa, Mastercard, etc.)
• Expiration month/year
• Billing address

Automatic Payments

How Recurring Billing Works

• Subscriptions automatically charge your default payment method
• Charges occur on your billing date (monthly/quarterly/annually)
• You'll receive email receipts for each payment

Failed Payments

If a payment fails:

1. We'll notify you via email
2. We'll retry the payment after a few days
3. Update your payment method to avoid service interruption
4. After multiple failures, subscriptions may be paused

Billing Address

Your billing address should match what your card issuer has on file. Mismatches may cause payment failures.

• Use the address on your card statement
• Include apartment/unit numbers if applicable
• Ensure postal/ZIP code is correct

Currency

All prices and charges are in USD (US Dollars). If you're using a card in a different currency, your bank will convert at their exchange rate. You may see a foreign transaction fee depending on your bank.

Troubleshooting Payments

Card Declined

Common reasons for declined payments:

• Insufficient funds
• Card expired
• Incorrect card details
• International transaction blocked
• Fraud prevention trigger

What to Do

1. Verify all card details are correct
2. Check with your bank for blocks/limits
3. Try a different payment method
4. Contact support if issues persist