Billing History

Accessing Billing History

View all your past payments and invoices:

1. Go to Settings → Billing
2. Scroll to Billing History section
3. Or access directly from Dashboard → Billing

Understanding Your History

Transaction List

Each transaction shows:

• Date: When the payment was processed
• Description: What you paid for (subscription name, product)
• Amount: Total charged
• Status: Paid, pending, failed, refunded
• Payment Method: Card used (last 4 digits)

Transaction Types

• Subscription: Recurring monthly/quarterly/annual charges
• One-Time: Single purchases (like EA licenses)
• Refund: Money returned to you
• Credit: Account credit applied

Invoices and Receipts

Downloading Invoices

1. Find the transaction in your billing history
2. Click Download Invoice or the PDF icon
3. Invoice downloads as a PDF file

Invoice Contents

Each invoice includes:

• Invoice number
• Date of purchase
• Your billing information
• Itemized charges
• Tax information (if applicable)
• Total amount paid
• Payment method used

Email Receipts

You automatically receive email receipts for every payment. If you didn't receive one, check your spam folder or download from billing history.

Filtering and Searching

Filter Options

• Date Range: View specific periods
• Type: Subscriptions only, one-time only, etc.
• Status: Paid, refunded, failed

Exporting Data

For accounting purposes, you can export your billing history:

1. Set your desired filters
2. Click Export
3. Choose format (CSV or PDF)
4. Download the file

Understanding Charges

Subscription Billing Dates

Your subscription renews on the same date each billing cycle. For example, if you subscribed on the 15th, you'll be charged on the 15th each month.

Prorated Charges

When you upgrade mid-cycle (e.g., monthly to annual), you may see prorated charges. This means you're only charged for the difference.

Multiple Subscriptions

Each subscription has its own billing cycle. You may have charges on different dates if you subscribed to different groups at different times.

Disputed Charges

Unrecognized Charge

If you see a charge you don't recognize:

1. Click on the transaction for details
2. Check if it's for a subscription or product you may have forgotten
3. If still unrecognized, contact support

Requesting a Refund

For refund requests, see our Refund Policy. You can submit a refund request by contacting support with your invoice number.

Tax Information

Annual Summary

At the end of each year, you can generate an annual summary of all payments for tax purposes. Go to Billing → Annual Summary.

VAT/Tax Receipts

If you need invoices with specific tax information (VAT number, business details), update your billing profile before making purchases, or contact support for amended invoices.

Payment Issues

Failed Payment in History

Failed payments appear in your history with a "Failed" status. To resolve:

• Update your payment method
• Ensure sufficient funds
• Contact your bank if blocks are in place
• Retry the payment or contact support

Questions?

For billing questions not covered here, contact our support team. Include your invoice number for faster assistance.