Refund Policy

Effective Date: January 1, 2025

30-Day Conditional Money-Back Guarantee

CLogicFactory offers a 30-day conditional money-back guarantee on all Expert Advisor purchases. This policy is designed to ensure customer satisfaction while protecting against fraud and abuse of our digital products.

1. Eligibility for Refund

To be eligible for a refund, ALL of the following conditions must be met:

Time Limit: Refund request must be submitted within 30 days from the original purchase date
Product Not Activated: The EA must not have been activated on any live or demo trading account
Technical Support Attempted: You must have contacted our technical support team and allowed reasonable time for issue resolution
Valid Reason: A legitimate reason for the refund request must be provided (e.g., technical incompatibility that cannot be resolved)
First-Time Request: This must be your first refund request for this specific product

2. Non-Refundable Situations

Refunds will NOT be provided in the following circumstances:

Product Activated: Once the EA has been activated on any trading account (live or demo)
After 30 Days: Requests made after the 30-day period from purchase date
Trading Losses: Losses incurred from trading, regardless of EA performance
Market Conditions: Poor performance due to adverse market conditions
User Error: Issues arising from incorrect installation, configuration, or usage
Broker Incompatibility: If minimum broker requirements were clearly stated and not met
Changed Mind: Simple change of mind or no longer needing the product
Violation of Terms: Any violation of our Terms of Service or License Agreement
Fraudulent Activity: Evidence of fraud, abuse, or manipulation
Multiple Refund Attempts: Previous refund requests for the same or other products

3. Important Notice About Digital Products

By purchasing and downloading our Expert Advisors, you acknowledge that:

You are purchasing a digital product that cannot be "returned" in the traditional sense
Once activated, the product's full value has been delivered and consumed
You waive your right to a refund once the product is activated on any account
Screenshots or proof of non-activation may be required for refund processing

4. How to Request a Refund

To request a refund, follow these steps:

Contact Support First: Email support@clogicfactory.space with your technical issue
Allow Resolution Time: Give our support team 48-72 hours to respond and attempt to resolve your issue
Submit Refund Request: If the issue cannot be resolved, email refunds@clogicfactory.space with:
- Order number or transaction ID
- Purchase date
- Email used for purchase
- Detailed reason for refund request
- Support ticket number (if applicable)
- Confirmation that the product has not been activated
Wait for Review: Allow 5-7 business days for review and processing

5. Refund Processing

Once a refund is approved:

Refunds are processed through Paddle, our payment processor
The refund will be credited to the original payment method
Processing time is typically 5-10 business days, depending on your bank or card issuer
You will receive an email confirmation when the refund is processed
Your license will be immediately deactivated
You must delete all copies of the EA from your systems

6. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion, such as:

Bundle purchases where only some products are affected
Extended delays in product delivery or updates
Significant feature discrepancies from advertised functionality

7. Chargebacks

Please contact us before initiating a chargeback with your bank or credit card company.

Chargebacks harm our business and result in additional fees. Customers who initiate chargebacks without first attempting to resolve issues through our refund process may be:

Permanently banned from future purchases
Have all existing licenses terminated
Be reported to anti-fraud databases

8. Subscription Products

For subscription-based products or services:

Cancel anytime before the next billing cycle to avoid future charges
No refunds for partial months or unused time
Refunds for annual subscriptions are prorated based on usage

9. Updates and Support

Refunded customers will lose access to:

Product updates and new versions
Technical support
Member area access
Community forums and resources

10. Fraud Prevention

We reserve the right to refuse refunds if we detect:

Pattern of refund abuse across multiple products
False claims about product activation status
Attempted resale or distribution of our products
Use of stolen payment methods
Any other fraudulent activity

11. Policy Modifications

CLogicFactory reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your purchase is subject to the refund policy in effect at the time of purchase.

12. Contact Information

For refund requests and inquiries:

Email: refunds@clogicfactory.space

Support: support@clogicfactory.space

Response time: 1-2 business days

Processing time: 5-7 business days

Our Commitment

We stand behind the quality of our Expert Advisors and are committed to customer satisfaction. Our 30-day conditional refund policy provides you with peace of mind while protecting our intellectual property and preventing abuse. We encourage you to thoroughly test our EAs on demo accounts and reach out to our support team with any questions before making a purchase.