Privacy Policy

1. Introduction

CLogicFactory ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

3. How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your orders
• Manage your account and provide customer support
• Send order confirmations and license keys
• Verify license activations and prevent fraud
• Send important updates about your products
• Respond to your inquiries and support requests
• Improve our products and services
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and UK, we process your personal data based on:

• Contract Performance: To fulfill our contractual obligations when you purchase our products
• Legitimate Interests: To improve our services, prevent fraud, and ensure security
• Legal Compliance: To comply with applicable laws and regulations
• Consent: For marketing communications and optional services

5. Information Sharing and Disclosure

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and updates
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:

• Account information: As long as your account is active
• Transaction records: 7 years for tax and legal compliance
• Support communications: 3 years after resolution
• Marketing data: Until you unsubscribe or request deletion

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, or other information. You can opt-out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

13. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date." We encourage you to review this policy periodically.

14. Contact Information