Managing Subscriptions

Viewing Your Subscriptions

To see all your active subscriptions:

1. Go to your Dashboard
2. Click on Subscriptions or navigate to Settings → Subscriptions
3. View all active, paused, and expired subscriptions

Subscription Details

For each subscription, you can see:

• Group name and leader
• Current plan (monthly/quarterly/annual)
• Subscription start date
• Next billing date
• Price and billing history
• Status (active, cancelled, expired)

Upgrading Your Plan

Switch to a longer billing cycle to save money:

1. Go to your subscription details
2. Click Change Plan
3. Select your new billing cycle
4. The price difference will be prorated
5. Confirm the upgrade

Cancelling a Subscription

If you need to cancel:

1. Go to your subscription details
2. Click Cancel Subscription
3. Select a reason (optional, helps leaders improve)
4. Confirm cancellation

What Happens After Cancellation

• Your access continues until the end of your current billing period
• You won't be charged again
• You can resubscribe anytime
• Your chat history remains accessible until expiration

Pausing a Subscription

Some groups allow subscription pausing. If available:

1. Go to subscription details
2. Click Pause Subscription
3. Select pause duration (if options available)
4. Confirm

During a pause, you won't have access to new setups or chat, but you won't be charged either. Your subscription resumes automatically after the pause period.

Reactivating a Subscription

To resubscribe to a group you previously cancelled:

1. Go to the group's page in Setup Center
2. Click Resubscribe
3. Choose your plan
4. Complete payment

Payment Issues

If your payment fails:

• We'll notify you via email
• You have a grace period to update payment details
• Update your payment method in Settings → Billing
• If not resolved, the subscription will be paused/cancelled

Refunds

Refund eligibility depends on several factors. Please review ourRefund Policy for details. Generally:

• First-time subscriptions may be eligible within 48 hours
• Refunds are processed back to the original payment method
• Contact support for refund requests

Need Help?

If you have issues managing your subscription, contact our support team. We typically respond within 24 hours.